Refund Policy

Last updated: 15 July 2026

This Refund Policy explains when payments to CSDS may or may not be refunded. It forms part of our Terms of Service.

1. Prepaid balance and digital services

CSDS is a digital service. You add funds to a prepaid USD balance and spend them on checks and monitoring. Because results and reports are delivered instantly and consume real data and processing costs, paid actions are generally non-refundable once performed.

2. Crypto top-ups

Payments made with cryptocurrency are final and non-refundable. Blockchain transactions are irreversible, and we cannot reverse a completed crypto payment. Please double-check the amount, asset, and network before paying.

3. Card top-ups

Card payments are processed by Stripe and credited to your balance. Unused balance from a card top-up may be refundable at our discretion, on a case-by-case basis, for a limited period after purchase, provided the balance has not been spent. Any refund is returned to the original payment method minus any non-recoverable processing fees.

4. Checks and monitoring

• Checks: once a check has run and a result is generated, the charge for that check is final.
• Monitoring subscriptions: these are billed per token for a fixed 30-day period and renew automatically. You can cancel anytime; cancelling stops future renewals and keeps access until the end of the current period. We do not provide prorated refunds for the unused portion of a period unless required by law.

5. Failed, duplicate, or incorrect charges

If you were charged in error — for example a duplicate charge, or a payment that did not credit your balance — contact us and we will investigate and correct any genuine error, including crediting or refunding as appropriate.

6. Chargebacks

If you have a billing concern, please contact us first — we will try to resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution.

7. How to request a refund

Email support@blockchainrangers.com from your account email with your account details and the transaction in question. We aim to respond within a reasonable time.

8. Statutory rights

Nothing in this policy limits any non-waivable refund or consumer rights you may have under the law that applies to you.

Contact

Questions about billing or refunds? Contact us at support@blockchainrangers.com or via X and Reddit.